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| Application Management Services (AMS) |
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| With over 20 years of experience in PLM, CAD and CAE; and a deep understanding of various industry processes, Geometric delivers unmatched value to its customers in AMS. Our well defined methodology ensures problem resolution with quality assurance and minimal investment; while our global footprint helps customers scale their operations, thus helping them achieve seamless integration across their global operations. |
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| What we offer: |
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| The Geometric Advantage |
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Global engineering service delivery model
Our unique delivery model combines deep domain expertise in proximity locations with process and task level scalability in near-shore and offshore locations ensuring 24x7 multilingual support. |
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Cost-effective production support
We ensure application and system rationalization through close monitoring and driving SLA improvement quarter-on-quarter through various initiatives like Critical Chain Project Management (CCPM) and First Time Right (FTR). |
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Tools and assets
Geometric uses various tools and assets for issue management and effective transition, including:
- Jira - A bugs and issue tracking tool: to prioritize, assign, track, report, and audit issues
- Pareto analysis: to identify critical issues based on frequency of occurrence
- Root cause analysis: to develop a logical approach to problem solving, and identify current and future needs of the System
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Strategic alliances and partnerships
"People building partnerships" has been our guiding philosophy. We have built enduring relationships with most major PLM software vendors such as Dassault Systèmes, Oracle, PTC, SAP and Siemens PLM Software over the past two decades. We have evolved practices for some of our partner technologies, and have merged our complementary capabilities to provide end-to-end PLM solutions to large industrial customers. |
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Best practices: AMS metrics
With our PLM experience across industries, we have developed the best practices for AMS. Geometric tracks and analyzes various metrics to gauge usage statistics, issue statistics, and support effectiveness. This helps in improved customer satisfaction, better adoption by internal users, better risk response, and identification of training needs. |
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| Success Story |
| We recently delivered a PLM application management services (AMS) project for Bühler, a global market leader in food processing, chemical process engineering, and die casting. Geometric provided Level 2 and Level 3 support to the users of SmarTeam, Autodesk, and UniPlot at Bühler, significantly reducing the response time for its global users. Read more>> |
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Case Study
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PLM Application Management Services for Bühler
Download now |
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